Welcome Welcome to therapy services at Stanley Jones and Associates, Inc. (SJA). The information here describes some SJA policies and procedures. Please read this information and continue to refer to it as needed. In addition, a copy will be kept in the magazine rack in the lobby at SJA.

Philosophy We believe that parents are the best teachers for their children, and that for true learning to occur, children need to repeatedly explore, manipulate, experiment, and interact with others in a variety of settings. We like to think that our therapists provide the professional expertise and intense introduction of treatment ideas and techniques, and that they empower you, as parents, to carryout these ideas throughout your child’s week of play in your home and community.

We have established our policies to help all of our clients get the most out of therapy.

Attendance Parental participation We encourage you to participate in your child’s therapy session. Some children work better without a parent’s constant presence. If that is the case, we ask that you be available for the last 10 minutes of your child’s therapy session, so you have adequate time to meet with the therapist and discuss the content of the day’s therapy and things to work on at home. These consultations should take place in the therapy rooms for privacy reasons.

Parental presence on site We are allowing caregivers to leave the premises during their child’s therapy session, but we require that the caregiver records in our sign-out log a contact number and location where he/she can be reached in case of emergency. We still require that you return at least 10 minutes before the end of the scheduled session (which is typically no more than 45 minutes in length). We reserve the right to ask you to remain on site. This is likely to occur if it is disruptive to your child or others for you to be absent.

Missed visits Missed visits are detrimental to achieving the goals of your child’s therapy program, and a pattern of missed visits may raise questions by the third party payer (your insurance). In addition, as a Medicare-certified agency, we strictly adhere to policies regulating our physician orders for services, which include meeting the proposed frequency of therapy. If your child has missed three out of six recommended visits, as written on the physician orders, we will notify you that this has occurred and discuss the situation with you.

Canceling an appointment Please call us as soon as possible if your child is unable to attend an appointment. As stated in our “Patient’s Rights and Responsibilities Service Agreement,” a charge may be made if an appointment is not changed or canceled at least 3 hours in advance of the scheduled time. Charges are more likely to be assessed if there is a pattern of failing to notify SJA of the need to cancel an appointment. The charge will be $20. After hours an answering machine will accept your call. Please call 507-288-0064 and leave a message.

Infection Control We are trying to minimize the spread of illness by providing health guidelines.

Hand Hygiene Please wash your child’s hands prior to his/her therapy session. If you choose not to wash your child’s hands, our therapists may help your child use the waterless antiseptic hand cleanser in each therapy room.

Illness Please do not bring your child to therapy if he/she: • Has a temperature greater than 99° F during the 12 hours prior to the appointment • Vomits in the 12 hours prior to the appointment • Has diarrhea during the 12 hours prior to the appointment • Has skin sores that are open and draining • Has an undiagnosed or contagious rash • Has chicken pox lesions that have not crusted over (5-7 days) • Has head lice that has not been treated • Is suspected of having a communicable disease

Body Fluid/Diapering Procedures Parents will be asked to change their child or assist with body fluid cleanup as needed. Please bring a change of clothing and undergarments/diapers as needed, as we are unable to have a variety of clothing and diapers sizes available.

Health Insurance Benefits We will file insurance claims; however, you are responsible for verifying that your health insurance carrier will cover services you receive from us. If you need assistance verifying coverage, please feel free to contact us. Remember that you need to notify us if you change health insurance plans so that we bill correctly.

In addition, be aware that your coverage of therapy services may change, if your existing plan coverage changes. In the past, some plans have changed to disallow coverage for therapy services, so it is important that you are aware of the terms of your coverage. You are responsible for any charges that your insurance does not cover. We may request that you verify your insurance coverage periodically.